Do You Need Help With Your Technology?
Most companies do.
And, the best part is?
Do you dream of having your own highly skilled IT team on staff?
Do you wish that you could have that team for a fraction of its normal cost?
Do you need to have fewer problems with your systems, and better responsiveness when you do have an issue?
Outsourcing this area of your company’s operations to us allows you to focus on your business while we focus on running your technology systems. By doing so, your company immediately gains access to a highly skilled and experienced technology team – without having to hire one!
By implementing our Managed Services Platform, our advanced systems watch over your network, servers, laptops and desktops 24×7. Our goal is to work very hard to prevent problems from occurring in the first place. However, when problems do occur, our team of experts provide fast, reactive response to any need.
Fixed-price IT support means No Billing Surprises for our clients – they have a fixed, predictable monthly cost every month. For us, providing a fixed-price service places a strong incentive upon our company to be proactive, to anticipate areas of need within your network and systems, and to quickly resolve any issues that your systems may have. Why? Simple – it takes a lot longer to resolve a major problem that has already happened then to proactively address small issues before they become big issues. Since there are no additional fees for fixing problems, our incentive is clear – we want your systems to never have a problem: when they do, that is painful for you our customer, and costly for us.
Boston TeamWorks is a multi-tenant non-profit center for whom LightWire provides exceptional IT support and services. Although we share a common IT infrastructure, each member organization operates independently, which can be challenging for some of our vendor relationships. However, Lightwire consistently exhibits exceptional customer service when addressing both our collective needs as well as our individually nuanced questions. All of us are small non-profit organizations without specific expertise in technology systems, and Lightwire has reliably supported us so that we can focus on our core business. They are an exceptional partner.