LightWire is thrilled to welcome Boston Collegiate Charter School (www.bostoncollegiate.org) as a new LightShield managed services client.
Ranked in 2015 as the 3rd best high school in Massachusets, Boston Collegiate has both a middle school campus and a high school campus. LightWire looks forward to managing Boston Collegiate’s IT infrastructure and assisting the school administrators and teachers in helping their students achieve amazing success in school!
Sometimes, even what seems like a simple problem on the surface can be challenging to solve; this where having a technology partner like LightWire allows you to focus on your business while we manage the technology. Recently a customer had problem where some of their computers were unable to connect to a shared printer on the print server. Most commonly this is due to security permissions or drivers but in this case those were not the problems, it was one of those “PC Load Letter” printer moments that could drive you crazy.
After reviewing all the normal culprits, I turned to the event log where, to my surprise, I could could see that the printer was tried to be accessed with credentials that were not valid. After doing more research there turned out to be a registry entry that had not been automatically removed properly which was causing this small subset of computers not to be able to connect to the print server. Once those were deleted, our customer was able to connect to all of the shared printers.
While we were troubleshooting, doing what we do best, they were focused on what they do best – running their business.
Recently I participated in a TweetChat with VMware and Alan Renouf, Senior Technical Marketing Architect for VMware. We discussed a wide range of topics including some of the tools that can help small to medium sized businesses leverage technology to reduce operating costs, implement disaster recovery and provide levels of redundancy that were not cost feasible in a physical world. If you want to learn more about virtualization and how it aligns to the goals of your business contact us using the form to the right or call (617) 395-8008 for a free consultation.
You can find a full recap of the #vSMBchat TweetChat here.
LightWire is a Boston based technology services business focused on bringing to small businesses across Massachusetts a level of technology expertise, experience, and sophisticated services historically accessible only to large enterprises.
On Wednesday March 27th, I will be joining Alan Renouf (@alanrenouf) for a TweetChat about virtualization options and best practices for small and medium sized businesses. You can follow along on your favorite Twitter client or at TweetChat.com starting at 1PM EST (10AM PST).
Here’s how to participate in #vSMBchat:
Follow @VMwareSMB, @alanrenouf and @jfrappier on Twitter
At 10AM PT @VMwareSMB will pose a few questions using the #vSMBchat hashtag to get the conversation rolling.
Follow the #vSMBchat hashtag (via TweetChat, TweetGrid, TweetDeck or another Twitter client) and watch the real-time stream.
Make sure to tag your tweets with the #vSMBchat hashtag.
This #vSMBchat should last about an hour.
The chat is open to all, or you can also RSVP ahead of time with Twitvite
More about Alan and Jonathan: Alan is a Senior Technical Marketing Architect at VMware focused on the automation and integration of VMware products. Alan is a frequent blogger at http://blogs.vmware.com/vipowershell and has a personal blog at http://virtu-al.net. Jonathan joins us with 12+ years in various IT roles at small to medium sized companies with up to 250 servers. He is a VCP5-DV and has been working with VMware in production environments since version 3.5.
Here at LightWire we work with and are partners with all types of companies so we can offer the services that best fit the needs of our customers, but we have been noticing a trend lately. The larger software companies seem to have trouble releasing quality products at the right time, and its not just bugs – its compatibility between even their own major products. Most notably of late the two companies with snafus during launch were Microsoft and VMware.
Microsoft recently released Windows 2012 and Exchange Server 2013 – both major products for the company, the previous versions of these applications were Windows 2008 and Exchange 2010. One major problem, if you were using Exchange 2010 and wanted to upgrade to Windows 2012 you couldn’t – they weren’t compatible! These are products that are not even two years apart – if you were on Exchange 2010 you were stuck on Windows 2008. Of course the obvious track would be to upgrade to Exchange 2013…but there in lies yet another problem – you can’t upgrade from Exchange 2010 to Exchange 2013!! That’s right, at launch there is not a direct upgrade path, you would have to install Exchange 2013 as a completely brand new installation and migrate everything, that flies in the face of 10+ years of tried and true Exchange upgrades. While Microsoft plans to fix this in a future “patch” for Exchange 2010 they should have had it ready for the Exchange 2013 launch.
Over the summer, VMware released VMware View 5.1 and vSphere 5.1 – sounds like they would be compatible. In fact several KB articles and blog posts suggested that bug fixes for VMware View 5 would be addressed with Hardware version 9 which is the version available with vSphere 5.1, but like Microsoft, they launched the product before they were ready and it was several weeks before you could use View 5.1 and vSphere 5.1 together. That’s not to mention several other bugs and problems introduced with vSphere 5.1 which caused early upgraders headaches.
Thankfully for our customers, this kind of thing is just another day in the life for a technologist and we have successfully implemented these technologies even though the vendors who released the software weren’t ready for them.