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When simple problems go wrong – can’t install a network printer

Sometimes, even what seems like a simple problem on the surface can be challenging to solve; this where having a technology partner like LightWire allows you to focus on your business while we manage the technology.  Recently a customer had problem where some of their computers were unable to connect to a shared printer on the print server.  Most commonly this is due to security permissions or drivers but in this case those were not the problems, it was one of those “PC Load Letter” printer moments that could drive you crazy.

After reviewing all the normal culprits, I turned to the event log where, to my surprise, I could could see that the printer was tried to be accessed with credentials that were not valid.  After doing more research there turned out to be a registry entry that had not been automatically removed properly which was causing this small subset of computers not to be able to connect to the print server.  Once those were deleted, our customer was able to connect to all of the shared printers.

While we were troubleshooting, doing what we do best, they were focused on what they do best – running their business.