How Much Does LightWire’s Service Cost?

LightWire works with our clients in the context of our LightShield fixed-price service. LightWire’s LightShield service includes the following services:

Helpdesk Support Services

  • 24 x 7 Tier One Helpdesk Support
  • Phone and Email Support
  • Remote Control Support
  • Onsite Support

Monitoring Services

  • 24 x 7 System Monitoring and Alerting
  • Server and Desktop / Laptop Health Monitoring
  • Error and Event Log Monitoring
  • Drive Space Monitoring
  • Website Monitoring
  • Asset Inventory

Security Services

  • LightWire’s Email Anti-Virus / Anti-Spam Service
  • 100 GB of data secured with LightWire’s Offsite Backup
  • Network Firewall Monitoring
  • Microsoft Patch Management
  • Security Administration
  • Backup Monitoring and Administration

Maintenance Services

  • Remote Server Administration
  • User Account Administration
  • Printer Management
  • Log File Maintenance

Advance Support Services

  • Monthly Network Summary Reports
  • Bi-Annual Executive Report and Review
  • Annual Technology Plans
  • User Level Desktop Support
  • Firewall / VPN / Router management
  • Asset Management
  • Disaster Recovery Planning

Hosting Services

  • Webmail hosting
  • Website hosting

Fee Structure

LightWire charges a flat monthly fee for our LightShield support plan. The fees are simple to calculate and are priced per server and per end-user computer. Typically, there are no additional fees that our clients would expect on any given month.

Per Server Fee

$375/month

Per Desktop Fee

$70/month